Privacy Policy

1. Who We Are

Harmonia Instruments Ltd is a private limited company registered in England and Wales under company number 17261429. Our registered office is 6 Pendragon Road, Birmingham, England, B42 1RN.

We operate the website harmoniainstruments.co.uk and provide a wholesale musical instrument sourcing and supply enquiry service. We are the data controller for any personal information collected through this website.

If you have any questions about this Privacy Policy or how we handle your data, please contact us at: [email protected]

2. Data We Collect

We may collect and process the following types of personal information:

2.1 Enquiry Forms

When you submit a sourcing request, instrument information request, contact form, or supplier enquiry, we may collect:

• Your full name
• Organisation or company name
• Email address
• Telephone number (if provided)
• Buyer type and intended use information
• Instrument category, product specification, and quantity details
• Delivery location and timeframe information
• Budget range (if voluntarily provided)
• Any notes or additional information included in your submission

2.2 Email Correspondence

If you contact us directly by email, we will retain records of that correspondence, including your name, email address, and the content of your message.

2.3 Technical Data

Our website may automatically collect certain technical data including your IP address, browser type, operating system, pages visited, and referring URLs. This is typically collected via website analytics tools and cookie technology. See Section 7 for cookie information.

3. How We Use Your Data

We use the personal information you provide for the following purposes:

• To respond to enquiries — to review and respond to sourcing requests, instrument information requests, and general contact enquiries
• Supplier coordination — to explore product availability and supply options in connection with your enquiry
• Business communication — to maintain records of commercial discussions relevant to your enquiry
• Legal compliance — to comply with any legal obligations that may apply to us as a company
• Website improvement — to analyse how the website is used and improve performance and usability

Our lawful basis for processing personal data submitted through enquiry forms is legitimate interests — specifically, responding to business and trade enquiries submitted by visitors to our website. Where processing is based on consent (e.g. marketing communications, if applicable), you can withdraw that consent at any time.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

We may share your information in the following limited circumstances:

• Supplier and distribution contacts — where relevant to reviewing a sourcing enquiry, limited information (such as instrument category and quantity required) may be shared with supply contacts. We will not share your personal contact details without your knowledge.
• Service providers — we may use third-party services to process enquiry forms, manage email communications, or host the website. These providers are only given access to data necessary to perform their function and are required to handle it in accordance with applicable data protection law.
• Legal requirement — we may disclose information if required to do so by law, court order, or regulatory authority.

5. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law.

• Enquiry form submissions are retained for a reasonable period to allow us to follow up and maintain records of commercial enquiries.
• Email correspondence is retained in line with standard business record-keeping practices.
• Technical/analytics data is typically retained in accordance with the relevant analytics tool's data retention settings.

You may request deletion of your personal data at any time by contacting us at [email protected].

6. Your Rights

Under UK GDPR and the Data Protection Act 2018, you have the following rights in relation to your personal data:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you may request correction of inaccurate or incomplete data
• Right to erasure — you may request deletion of your personal data (subject to legal obligations)
• Right to restrict processing — you may request that we limit how we use your data
• Right to object — you may object to processing based on legitimate interests
• Right to portability — where applicable, you may request your data in a machine-readable format

To exercise any of these rights, please contact us at [email protected]. We will respond within one month of receiving a valid request.

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

7. Cookies

Our website may use cookies and similar technologies. Please see our Cookie Policy for full details of what cookies we use and how to manage them.

8. Contact

For any questions or requests regarding this Privacy Policy or your personal data, please contact:

This Privacy Policy may be updated from time to time. Any changes will be reflected on this page with an updated date.